Data Region Commitments

Data Region Commitments

Understand pCloud's data region options and how your data location is managed.

Available Regions: European Union (Luxembourg) and United States (Dallas, Texas)

Available Data Regions

At the moment there are two data regions available:

• European Union: Data stored in Luxembourg
• United States: Data stored in Dallas, Texas

New users can select a data region upon registration. Existing users have the option to move their data from one data center to another.

Viewing Your Data Region

You can check where your data is stored from the Account Settings of any pCloud platform:

• Website
• Desktop app
• Mobile app

Changing Data Region

You can change the data region of your pCloud account by:

1. Access Account Settings on the website: my.pcloud.com
2. Select a different data region for your files
3. Note: This option requires a relocation fee

Relocation Fee

Due to the high resource consumption of the migration process, a relocation fee is required. This covers:

• Cost of transferring and storing your data securely
• Temporary multiple copies kept on both server sets for safety

Family Plan Considerations

If you're a member of a Family plan:

• The data region is determined by the Family Owner's account
• All family members share the same data region

Cross-Region Collaboration

Important limitation: You can only directly collaborate on shared folders stored in the same data region as your account.

• US region users can collaborate with other US region users
• EU region users can collaborate with other EU region users
• Cross-region collaboration via "Invite to folder" is not supported

Data Center Certification

The European data center is certified to SSAE 16 SOC 2, Type II standards, ensuring a high level of security and compliance.