Why does this error appear?
If you see the message "We can't connect to pCloud's server right now" when trying to sign in, the issue is usually related to your network connection, DNS settings, or cached network information on your device.
Clear your DNS Cache
Your system may be using outdated or corrupted DNS records.
- Open Command Prompt as Administrator
- Run the following commands one at a time:
ipconfig/flushdns
ipconfig/registerdns
ipconfig/release
ipconfig/renew
netsh winsock reset
3. Restart your computer
Change your DNS servers
If the issue persists, your current DNS provider may be unavailable or misconfigured.
- Open Control Panel -> Network and Internet -> Network Connections.
- Right-click your active network connection and select Properties.
- Choose Use the following DNS server addresses.
- Enter:
Preferred DNS server: 8.8.8.8 (Google DNS)
Alternate DNS server: 1.1.1.1 (Cloudflare DNS)
5. Click OK and reconnect to your network
Still having issues?
If the error continues after completing the steps above, the problem may be caused by:
- Firewall or antivirus software blocking the connection
- Network restrictions imposed by your internet provider or organization
- A DNS-related issue affecting your region
Try connecting from a different network (for example, a mobile hotspot) to determine whether the issue is network-related.
If the problem persists, please contact pCloud Support and include:
- A screenshot of the error message
- Your operating system version
- Whether the issue occurs on all networks or only on a specific connection