Why does this error appear?
If you see the message “We can’t connect to pCloud’s servers right now” when trying to sign in to pCloud Drive on Windows, macOS, or Linux, or through our website, the issue is usually related to your internet connection, DNS settings, or cached network information on your device
1.How to resolve the issue on Windows?
Clear your DNS Cache
Your system may be using outdated or corrupted DNS records.
Open Command Prompt as Administrator
Run the following commands one at a time:
ipconfig/flushdns
ipconfig/registerdns
ipconfig/release
ipconfig/renew
netsh winsock reset
Restart your computer
Change your DNS servers
If the issue persists, your current DNS provider may be unavailable or misconfigured.
Open Control Panel -> Network and Internet -> Network Connections.
Right-click your active network connection and select Properties.
Choose Use the following DNS server addresses.
Enter:
Preferred DNS server: 8.8.8.8 (Google DNS)
Alternate DNS server: 1.1.1.1 (Cloudflare DNS)
Click OK and reconnect to your network
2 How to resolve the issue on macOS?
Clear your DNS Cache
Open Terminal from Applications > Utilities.
Enter the following command:
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
Press Enter.
Enter your Mac administrator password when prompted. The password
will not appear while you type.
Press Enter again.
The command normally displays no confirmation message. Restart the browser or application and try again.
Change your DNS servers
Open System Settings.
Select Network.
Choose your active connection, such as Wi-Fi or Ethernet.
Click Details.
Select DNS.
Under DNS Servers, click + and add one of these options: