pCloud Help center - Business Agreements

Business Agreement

This Business Agreement governs pCloud Business accounts between pCloud International AG and business customers.

Note: For personal use, please sign up for Basic, Premium, or Premium Plus plans instead.

Agreement Overview

By clicking "I Agree" or using the Services, your organization agrees to:

Data Processing

Industry standard security measures for data transfer and storage
Data may be stored in locations other than customer's principal place of business
Customer Data includes Stored Data (files) and Account Data (contact information)

Administration

Administrators can:

Access, disclose, restrict or remove Customer Data from End User Accounts
Monitor, restrict, or terminate access to accounts
Manage passwords and access to Administrator and End User Accounts

Customer is responsible for:

Maintaining password confidentiality
Managing access to all accounts
Ensuring compliance with laws and this Agreement

Acceptable Use

Customers and End Users must NOT:

Violate laws or regulations
Infringe intellectual property or privacy rights
Transmit illegal, abusive, or harmful content
Send spam or malicious software
Interfere with or damage the Services
Attempt to breach security measures
Sell or resell the Services

Security & Emergencies

Report unauthorized access within 10 days
Services not intended for users under 13
pCloud may suspend services during Security Emergencies

Third Party Requests

pCloud will make reasonable efforts to:

Notify Customer of Third Party Requests (when legally permitted)
Cooperate with Customer's efforts to oppose requests
Provide information needed to respond to requests

Customer Data

Customer retains ownership of all data. Customer grants pCloud:

Non-exclusive, royalty-free license to use data for providing Services
Right to use reviews/feedback for advertising

pCloud may include Customer's name in promotional materials after notification.

Fees & Payment

Fees are non-refundable except as required by law
Services may be suspended if payment is 7+ days overdue
Auto-renewal: Recurring payments continue until cancelled
Rate changes: 30 days notice before next charge

Term & Termination

Either party may terminate:

At any time, for any reason
If other party is in material breach (after 30-day cure period)
If other party ceases operations or becomes insolvent

Upon termination:

Rights granted to Customer cease immediately
pCloud may provide access to export Stored Data
Data may be deleted after reasonable period

Indemnification

Customer indemnifies pCloud for:

Customer Data issues
Violations of this Agreement

pCloud indemnifies Customer for:

Infringement claims related to pCloud's technology

Limitation of Liability

EU/Swiss Customers:

No liability for consequential or indirect damages
Maximum liability: fees paid or EUR 5,000

Non-EU Customers:

Services provided "AS IS"
Maximum liability: fees paid in preceding 12 months

Disputes & Arbitration

Parties agree to attempt informal resolution first (30 days)
Unresolved disputes: binding arbitration under Swiss Rules
Location: Zurich, Switzerland
Language: English

Governing Law

This Agreement is governed by the laws of Switzerland.

Business Agreements