Upgrading, Downgrading, and Canceling Plans

Upgrading, Downgrading, and Canceling Plans

Learn how to upgrade your plan, cancel subscriptions, and manage billing for your pCloud account.

Flexible Management: You can upgrade, downgrade, or cancel your pCloud subscription at any time to match your storage needs.

Upgrading Your Plan

Same Billing Frequency

When upgrading to a plan with the same billing frequency (e.g., monthly to monthly):

• Your billing date won't change
• You'll be charged a prorated amount immediately for the rest of the current billing period
• Your payment will be adjusted proportionally to avoid surcharges

Example: If you have pCloud Premium (monthly) and upgrade to pCloud Premium Plus (monthly), you'll pay the difference for the remaining days of the month.

Different Billing Frequency

When upgrading to a plan with different billing frequency (e.g., monthly to annual):

• You'll be billed at the new interval starting on the day of the change
• You'll be charged a prorated amount immediately for the rest of the current period
• Your payment will be adjusted proportionally to avoid surcharges

Example: If you have pCloud Premium (monthly) and upgrade to pCloud Premium Plus (annual), you'll be billed annually starting from the upgrade date.

Upgrading to Lifetime

You can upgrade from monthly/annual subscriptions to Lifetime at any time. However:

• It is NOT possible to deduct your subscription payment from the Lifetime plan price

Adding Storage to Lifetime

Yes, you can add more storage to your existing Lifetime account:

• You pay the full price for the new plan
• The new storage quota is added on top of your existing plan

Example: If you have 500 GB Lifetime and purchase 2 TB Lifetime, you'll have 2.5 TB total storage.

Canceling Your Subscription

Need Help? If you're experiencing problems, the pCloud Support team would be happy to help you before you cancel.

Cancel via Credit Card

1. Go to pCloud.com while logged in
2. Click on your My profile in the bottom left corner
3. Select Manage Subscription
4. You'll see all your active subscriptions
5. Click Cancel on your subscription to stop it automatically

Cancel via PayPal

1. Log into your PayPal account
2. Go to the History subtab of the My Account tab
3. Choose Subscriptions from the pull-down Show menu and press Submit
4. Choose your pCloud subscription and click Details
5. On the Transaction Details page, cancel your subscription

Canceling your subscription will immediately stop all future scheduled payments to pCloud.

Cancel via iTunes

Follow the steps provided by Apple to cancel your iTunes subscription.

Other Payment Providers

For other payment providers, contact the pCloud Support team at support@pcloud.com.

Important: Canceling your account does NOT count as an official refund request. You can forward your refund request to support@pcloud.com. For more information, refer to pCloud's Terms and Conditions.

When Cancellation Takes Effect

When you cancel your subscription, the cancellation applies for your next billing period:

• Monthly subscription: If you cancel mid-month, your Premium plan remains valid until the end of the month and cancels at the next billing date
• Annual subscription: If you cancel with 4 months remaining, you maintain your Premium subscription for those 4 months, and won't be charged at the next billing date

Business Account Billing

Switch Between Monthly and Annual

For pCloud Business accounts, you can switch between billing plans:

• Sign in to your Business account at my.pCloud.com
• Click Business in the left sidebar
• Select Account > Billing
• Click Upgrade to Annual and Save 20% to switch from monthly to annual
• Or switch from annual to monthly using the same page

Note: Only business account owners and users with Account Management permissions can modify the billing plan.

Getting Invoices and Receipts

You can get invoices or receipts from the Payment History settings:

1. Log into your pCloud account at my.pcloud.com
2. Click on My profile in the bottom left corner and go to Settings > Payment History
3. Select Add Invoice information and choose between Company and Person
4. After saving your information, click Get invoice next to your payment record
5. Click Show and the invoice will open in a new browser tab

Important Notes:

• You can get an invoice for your current payment until the 5th of the next month
• After that, only a sales receipt is available
• For privacy reasons, invoices can only be issued to the pCloud account holder

Payment Issues

PayPal Payment Not Going Through

If your PayPal payment isn't working:

• Check if there's a credit card linked to your PayPal account
• PayPal may not allow subscription payments without a linked credit card
• Contact PayPal directly to resolve this issue