Privacy Policy
pCloud values your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your information.
Data Controller: pCloud International AG, Switzerland
Last Updated: March 1, 2023
What Personal Data Do We Collect?
Data You Provide
- Registration: Email address to create an Account
- Additional Services: Information for optional features or enhanced services
Data Collected Automatically
- IP address, browser type, operating system
- Device information and referral source
- Usage patterns: visit length, page views, navigation paths
- Purchase information: product type, subscription type, date
Data from Third Parties
- Payment processors: IP, country, email, name, last 4 card digits
- Contacts: If you connect your contact list for sharing features
- Third-party login: Name, language, gender (based on permissions)
Card Details Storage
- Stored for duration of paid subscription
- Used only for subscription payments and auto-renewal
Why Do We Retain Personal Data?
- Minimum time needed for legal/regulatory obligations
- May retain longer if in legitimate business interest
- Closed accounts: data masked but retained for legal compliance
How Do We Process Personal Data?
To Operate Services
- Process payments and authenticate access
- Communicate about your Account
- Connect with third-party platforms
For Legitimate Interests
- Enforce terms and manage business needs
- Provide aggregated statistical data
- Detect and prevent fraud
- Comply with legal obligations
With Your Consent
- Marketing communications about pCloud products
- Personalized services on third-party websites
- Respond to your requests
You can withdraw consent at any time.
Do We Share Personal Data?
We Share Data With
- Payment providers for transactions
- Third-party monitoring services (anonymous data only)
- Law enforcement when required by law
- Companies involved in merger/acquisition
We Do NOT
- Sell your personal information to third parties
- Share data with third parties for their marketing
Processing in EU and US
- Choose storage location: EU or US servers
- Change location in account settings
- US laws may differ from your local privacy protections
Cookies
- Used to improve Site experience (login, session)
- Not used to collect Personal Information
- Automatically deleted after 1 year
- You can disable cookies in browser settings
Your Rights
| Right to be informed | This Privacy Policy |
| Right to rectification | Update data in Account settings |
| Right to erasure | Delete account; data removed after 30 days |
| Right to restrict processing | Suspend account (kept 3 months) |
| Right to data portability | Request copy via privacy@pcloud.com |
| Right to access | Contact privacy@pcloud.com |
| Right to object | Opt out via Privacy options |
| Right to appeal automated decisions | Contact support if wrongly blocked |
California residents: Protected against discrimination for exercising privacy rights (CCPA).
How Do We Protect Your Data?
- Firewalls and data encryption
- Physical access controls to data centers
- Information access authorization controls
- Security breach notification without undue delay
Children's Privacy
Services intended for users 18 years or older. We do not knowingly collect data from children under 18.
Policy Updates
- New uses of data: notice provided before processing
- Policy changes posted at pcloud.com/privacy_policy.html
- Continued use constitutes consent to changes
Contact Us
Data Protection Officer: privacy@pcloud.com
Key Definitions
- Account: pCloud member account
- Personal Data: Information identifying a natural person
- Process: Any handling of Personal Data
- Services: Products and features offered by pCloud
- Sites: pCloud websites, apps, and online properties