Payment Methods and Billing Cycles
pCloud offers flexible payment methods and billing options to suit your needs. Whether you prefer a monthly subscription, annual plan with savings, or a one-time lifetime payment, understanding your payment options will help you manage your account effectively.
Accepted Payment Methods
pCloud accepts multiple payment methods depending on your platform:
Website Payments
- Credit and Debit Cards - All major cards accepted
- PayPal - Requires a linked credit/debit card
- Alipay - Available for select regions
Mobile App Payments
- Google Play - For Android devices
- Apple App Store (iTunes) - For iOS devices
Important: When paying with PayPal, you need to have a credit/debit card connected to your PayPal account. It is not possible to pay with your PayPal balance alone.
Accepted Currencies
pCloud accepts payments in the following currencies:
- EUR - For European users
- GBP - For UK users
- USD - For users outside of Europe
If you pay with a credit or debit card in a different currency, your bank will automatically convert the payment to the supported pCloud currency.
Billing Plan Options
You have multiple billing frequency options for your pCloud account:
Individual Plans
- Monthly Subscription - Billed every month automatically
- Annual Subscription - Billed once per year with 20% savings
- Lifetime Payment - One-time payment for 99 years or the lifetime of the account holder, whichever is shorter
Business Plans
- Monthly Subscription - Billed monthly with automatic renewal
- Annual Subscription - Save 20% with yearly billing
Note: pCloud Business is not available with Lifetime payment. Business plans are designed for ongoing team collaboration with monthly or annual billing.
Upgrading Between Billing Cycles
You can upgrade from a monthly to an annual subscription at any time:
For Individual Plans
- Go to the pCloud website on a desktop device
- Click on the Account circle icon
- Select Manage Subscriptions
- Choose your desired billing frequency
For Business Plans
- Go to the pCloud website on a desktop device
- Open the Business section from the menu on the left
- Select Billing
- Click Upgrade to Annual and Save 20% (if currently on monthly)
Upgrading Your Plan Mid-Cycle
If you upgrade your subscription before the end of your billing period, the following applies:
Same Billing Frequency
When upgrading between plans with the same billing frequency (e.g., Premium Monthly to Premium Plus Monthly):
- Your billing date won't change
- You'll be charged a prorated amount immediately to cover the rest of the month
- Your payment will be adjusted proportionally to avoid surcharges
Different Billing Frequency
When upgrading to a plan with different billing frequency (e.g., Premium Monthly to Premium Plus Annual):
- You'll be billed at the new interval starting on the day of the change
- A prorated amount is charged immediately for the rest of the current period
- Your payment is adjusted proportionally
Special Note: If you want to upgrade from a monthly or annual plan to a Lifetime plan, please contact the pCloud Support team for assistance.
Managing Your Subscription
You can manage your subscription and update your payment method from:
https://www.pcloud.com/manage-subscriptions.html
Canceling Your Subscription
The cancellation process depends on your payment method:
- Credit/Debit Card or PayPal - Sign in to my.pcloud.com, click your Account avatar, select Manage Subscription, and click Cancel
- Apple App Store - Follow Apple's cancellation process
- Google Play Store - Cancel through your Google Play subscriptions
Important: When you cancel your subscription, the cancellation applies to your next billing period. You will maintain access until the end of your current paid period. Canceling does not constitute an official refund request.